A message to friends of Goodwill re: Coronavirus

  • Sarah Wilson |
  • | News
COVID Coronavirus Precautions

UPDATED 03/23/2020
Goodwill of Central Iowa Community Members, 

Goodwill of Central Iowa Community Members, When we made the decision last week to temporarily close our stores to help combat COVID-19 and to keep our customers, employees and donors safe, we announced that we would keep donation doors open.

Over the weekend, we launched a quick donation drive of in-need items for our homeless population, in partnership with Central Iowa Shelter and Services (CISS). You, as a community, showed up.

We collected an overwhelming quantity of donations that will be quarantined and donated to high risk homeless members of our community. For that, we thank you.

Today, we made the difficult decision to also close our donation doors at this time. Many factors went into this decision – with the health and wellbeing of our community leading the way.

These are uncharted waters for all of us, and the decision to close our stores is a scary one for us to make. As a non-profit, we rely almost exclusively on retail donations and sales to fund our mission.

We know, by acting proactively and through support from our community, that we will band together and get through this. When we do, our team is ready to serve and we will jump headfirst into helping those that will be seeking employment. 

For now, you can help us in a few different ways:
1. Respect that our stores and donation doors are closed. Please do not leave items outside.

2. Ask Congress to provide emergency aid that will allow nonprofits to continue to deliver vital mission services to their constituents and keep communities afloat. 

3. Shop online with us at shopgoodwill.com/desmoines so we can continue generating revenue to get us started again when this is all over. We will have a big job to do and we need to be ready.

4. Create a donation bin at your house so you can gather all your unwanted items. We will be so thankful to have them once we are back open!

Last year, Goodwill of Central Iowa served nearly 7,000 individuals in our communities. That was a year with a record low unemployment rate. 2020 is going to need Goodwill, and right now, we need you. 

Jackie Norris
CEO, Goodwill of Central Iowa

For up-to-date and accurate information, please reference the following resources:


  • Visitors at HQ are limited. Download: A Message to our Visitors
  • Download: A Message to our Customers – 3/16 communication
  • Effective immediately, we are allocating more resources toward amplifying the number of items available on our online e-commerce site, shopgoodwill.com/desmoines. Please consider shopping online and helping us continue to fund our mission.
  • Effective 3/18, the Newton and Des Moines Career Connection Centers will be temporarily closed.
  • Effective 3/18, our Outlet located at 6345 SE 14th St, Des Moines will be temporarily closed.
  • We will be temporarily suspending our mission programming in order to ensure our most vulnerable populations are safe. This includes skills training, supported employment services, career connection centers and Day Services programs.
  • Effective 3/18, we’ve temporarily decreased our store hours: Mon-Sat 10am-6pm and Sun 12pm-5pm
  • Help us collect donations through Sunday, 3/22 at 5pm for the homeless population – a partnership with Central Iowa Shelter and Services (CISS)
  • We are temporarily closing our retail stores effective 3/20.
  • As of 3/24, we are also temporarily closing donation doors.

COVID-19 Symptoms:

Coronavirus disease (COVID-19) is characterized by mild symptoms including a runny nose, sore throat, cough, and fever.

Illness can be more severe for some people and can lead to pneumonia or breathing difficulties.More rarely, the disease can be fatal.

Older people, and people with other medical conditions (such as asthma, diabetes, or heart disease), may be more vulnerable to becoming severely ill.

The following symptoms may appear 2-14 days after exposure.*

  • Fever
  • Cough
  • Shortness of breath

Download: Goodwill of Central Iowa Hand Washing Flyer

If you have Coronavirus symptoms or believe you may have come in contact with somebody infected, call 211 first before going into a clinic.

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