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As of May 17, 2021, Goodwill of Central Iowa has removed its mask requirement for individuals that are fully vaccinated. This decision was made in adherence to CDC guidelines.

Update on Goodwill Policies

A Message from the Goodwill Leadership Team, effective March 12, 2021.

As state and local officials across the country begin easing COVID-19 restrictions, we wanted to once again share our health and safety standards, which are based on guidance from the Centers for Disease Control and Prevention. 

While we reflect on the progress that has been made in recent months and look forward to the end of COVID-19, Goodwill of Central Iowa will continue to require a face mask or protective face shield for all shoppers and donors over the age of two as we have for the past year.  This decision is made to continue keeping our employees, shoppers, donors, and community safe. Masks must fully cover the nose and mouth at all times, in accordance with CDC guidelines. 

We will also continue to limit the number of people permitted in a store to allow for social distancing. 

If you do not feel comfortable entering stores or are unable to wear a mask, we provide as an online thrift shopping option.

We have greatly appreciated the support we have received from our central Iowa community over the past year and thank you for your continued cooperation and understanding.

Goodwill Outlet Policies

Unlike our other retail stores, the South Side Goodwill Outletoutlet offers pay-by-the-pound merchandise ranging from furniture to clothing. 

While we cannot wait to welcome our customers back into our store, please take note of the following changes before visiting:

The outlet is currently open 7 days a week with a break in the day for cleaning. Shopping hours will be 10 AM – 1 PM and 2 PM – 5:30 PM.

Items will be weighed and charged at $1.59 per pound

Additional health and safety protocols have been put in place:

-Maximum capacity of 50 shoppers

-Only one person per table is allowed

-You must be at least 16 years of age to enter

-One shopper per cart 

-Both a mask and gloves are required for all shoppers. Customers have the option to purchase a set of disposable gloves and mask for $1.00. Exact change is required.

Goodwill Retail Store Policies

  • All employees and customers will be required to wear masks at all times
  • Stores will be operating at reduced hours to allow for additional time for deep cleaning
  • Maximum capacity will be limited and regulated to allow for social distancing while shopping
  • Employees will be surveyed at the start of each shift to assess for illness and exposure
  • Hand sanitizer will be readily available to customers and employees
  • Fitting rooms and drinking fountains will remain closed until further notice

What to expect when shopping

In order to protect both shoppers and employees, we’ve implemented new safety policies for our retail stores. Both employees and shoppers are required to wear a mask. We also ask that you maintain at least six feet of distance between you and others in the store.

The number of people allowed inside the store at one time has been reduced and will be monitored. We appreciate your patience! In addition, plexiglass dividers have been installed at the registers. Even though we’re behind a shield and a mask, we’re smiling. We’re so happy to see you!

You will notice that drinking fountains and fitting rooms are temporarily unavailable. Due to fitting rooms being closed, we will temporarily be allowing returns within 7 days of purchase if a receipt is presented and the colored tag is still on.

If you have a fever, are feeling ill, or have been in contact with somebody who has tested positive for COVID-19, we ask that you please do not enter the store. But please do return once you’re healthy and have no known risk of exposure. Thank you for doing your part in keeping us all healthy!

What to expect when donating

We’ve implemented a number of safety protocols and processes that make the donation process contact-free and safe for donors and employees.

When you show up with your donations, please wear a mask and follow the directional signage to the donation drop-off spot.

Your donations help us fund our mission work while providing jobs and job training opportunities to people facing barriers to employment. In addition, we work hard to keep unused items and donations out of local landfills, making our community a better place to live, work and play.

For up-to-date and accurate information, please reference the following resources:


Is it safe to shop?
We are taking precautionary steps to reduce the risk for shoppers and employees. Our new safety procedures and protocols go above and beyond what has been recommended by the Iowa Department of Public Health and the CDC. We are doing everything we can to create safe access to low-cost goods for our customers and safe jobs for our employees.

What precautions are being taken inside the stores?
Employees are required to wear a mask and gloves at all times. Shoppers are required to wear a mask at all times. In addition, fitting rooms and drinking fountains have been temporarily closed off. Plexiglass shields have been installed at all of the registers. We will be enforcing social distancing between customers and employees. The number of shoppers allowed into stores at one time will be limited and regulated. In addition, all employees will be surveyed daily about any symptoms and possible exposure they might have had.

Are masks required for everyone?
Masks are required for all employees, customers, and donors. In accordance with CDC recommendations, we will NOT be requiring masks for those under the age of two.

Are restrooms available?
Yes, restrooms will be available to shoppers and employees. Please wash your hands thoroughly to prevent the spread of germs.

Will dressing rooms be open? If not, is there a return policy?
Dressing rooms will not be open. Due to the closure of dressing rooms, we will be temporarily allowing returns of clothing purses. Returns must be made within 7 days, the clothing item(s) must still have the colored tag on and you must present your receipt.

Are there one-way aisles?
At this time, there are not designated directions for aisles. We do ask that all shoppers keep at least 6 feet of distance between themselves and others. We will be limiting the number of customers allowed into the store at one time to make it easier to create distance between shoppers.

Will you enforce six feet distancing between shoppers? If yes, how?
Yes, we will enforce social distancing between shoppers. Each shopper who violates this rule and is reminded more than twice will be asked to leave the store. There will be floor markers in the checkout line to enforce a 6-foot distance from one another. 

What will the hours be for donations?
Donation hours will be every day from 10 AM – 6 PM  (7 days a week)

What items can be donated?
You can find the full list of items accepted for donations here. Please note that our staff will not be able to assist in transferring your donations into the bins at this time, which may limit the ability to accept furniture items.

Should I put donations in my trunk to be taken?
Because you will place the items into the bins and our staff will not be assisting in transferring items, you can place your donations wherever you’d like in your vehicle.

Is a mask required to make a donation? Are gloves required?
Yes, wearing a mask is required to make a donation in order to keep our staff and community safe. Gloves are not required, but recommended.

Are you able to pick donations up at my house/office?
Not at this time.

How will I get my receipt?
Our team will still hand out receipts. To estimate the value of your donation, please visit this webpage.


COVID-19 Symptoms:

Coronavirus disease (COVID-19) is characterized by mild symptoms including a runny nose, sore throat, cough, and fever.

Illness can be more severe for some people and can lead to pneumonia or breathing difficulties.

Older people, and people with other medical conditions (such as asthma, diabetes, or heart disease), may be more vulnerable to becoming severely ill.

The following symptoms may appear 2-14 days after exposure.*

  • Fever
  • Cough
  • Shortness of breath

Download: Goodwill of Central Iowa Hand Washing Flyer

If you have Coronavirus symptoms or believe you may have come in contact with somebody infected, call 211 first before going into a clinic.

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