Goodwill of Central Iowa offers Skills Training Programs that go beyond just teaching industry-related skills. These programs help individuals gain confidence, enhance their abilities, and navigate the workplace professionally. This CARF-accredited program prioritizes the quality, value, and outcomes of services provided to improve the lives of those served. It is a stepping stone towards personal growth and reaching one’s maximum potential.

The Retail Skills Training Program is a six-week paid program that focuses on the basics of retail work, including customer service, merchandise handling, pricing, and much more. This program follows the RISE Up curriculum, established by big-box stores like Macy’s and Home Depot, to familiarize trainees with what it takes to be successful in the retail workplace. Upon course completion, trainees can test to receive the RISE Up credential.

Monica McClelland Cheers, the dedicated instructor of the Retail Skills Training Program, was a former public school teacher and has a deep-rooted passion for teaching participants lifelong skills to succeed. Her nurturing approach and commitment to each trainee’s success make her an invaluable part of the program.

“Folks come to this program and maybe have never been in a training program, maybe have never held a job, or have been out of school for years. The first thing we try to build is trust and confidence that you’re here because you should be here, and I want you here. And by the time this program is through, the confidence and secure feeling of knowing they’ve done this gives them the strength that they can go out in the world and really do this,” said Monica.

Read more about Monica’s experience and our retail skills training program by clicking the button below.